Operations Manager for leading challenger bank

Our team worked closely with the Senior Operations Manager at the bank to place an Operations Manager that the client had 100% confidence in. We had a historic understanding of the client’s business and instinctively knew the personality and cultural fit necessary for the bank.

The requirement:

  • 1 week to make an offer
  • £425 per day
  • Contract role
  • Night shift
  • The right candidate needed operations experience within a PPI environment at a large Financial Services organisation, managing over 250 FTE
  • Save the bank £30 per day to replace the consultancy they were working with

Main challenges:

  • The client wanted someone who had not previously worked for the bank and who was not a part of his existing network – due to the nature and location of this client there was an existing and small pool of candidates that the client was familiar with
  • The right personality and cultural fit was crucial
  • The candidate needed to bring a fresh direction to the operation
  • The client required a trustworthy candidate due to the responsibility necessary for the night shift

Our process:

  1. The Grovelands’ network was utilised
  2. CVs were sent to the client within 48 hours
  3. Candidates were supported to find accommodation and travel
  4. 3 candidates were interviewed
  5. Client made an offer within 1 week

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