Volume resourcing for top 5 UK bank

At the end of last year we were approached by a top 5 UK based bank to provide a resource solution for an investment redress remediation project.

The requirement:

  • A one month timeframe to place 66 people on the project
  • 54 Case Handlers at £150 per day, plus a £25 unsociable hours incentive
  • Four Team Leaders at £225 per day, plus a £25 unsociable hours incentive
  • Eight Quality Controllers at £200 per day, plus a £25 unsociable hours incentive
  • Night shift
  • Contract positions
  • Full-time

Main challenges:

  • Extremely tight timescales.
  • The vetting process took longer than normal due to our client’s vetting requirements.
  • Visa changes took place during the intake meaning 10% of the pool were ruled out.

Our process:

  1. Agreed intake plan with the client
  2. Confirmed a contingency plan to mitigate drop outs to avoid high attrition
  3. Engaged established network of Case Handlers who had previous experience working at the bank to save the client time on training and embedding
  4. Invited candidates to assessment days
  5. Candidates submitted a video interview and were pre-screened before the assessment day
  6. Three assessment days took place to find the best candidates
  7. Grovelands met 90 potential candidates over three assessment days
  8. Findings from the assessment days were cascaded to Project Managers at the bank
  9. 100% of the candidates recommended were offered a role
  10. The requirement was met within the deadline and candidates were chosen by the client, our attrition rate for this project was 3.03%

 

“Firstly what a great collaborative day…we feel [it was] a great success and something we would look forward to doing again.”

Operations Manager, Top 5 UK Bank

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