5 Most Common PPI Case Handling Challenges
5th February 2018
To better understand the role of a PPI case handler we’ve put together a list of the main challenges faced in the role.
What We Look for in the Ideal PPI Case Handler
29th January 2018
We’ve been placing PPI case handlers for the last few years so know what we’re looking for. Here we reveal the traits needed for a successful PPI case handler.
CFD Products Under Spotlight from FCA with New Review
22nd January 2018
FCA have issued a CEO letter to 34 CFD providers and brokers to ask them to improve their sales processes and oversight.
What Does the FCA’s Financial Lives Survey Say About Young People’s Finances?
15th January 2018
We review what the FCA’s Financial Lives Survey revealed about young people’s finances and their views about their understanding of financial products.
Our Future Approach to Consumers: The FCA Explains in Latest Consultation
8th January 2018
This week we explore the FCA’s Future Approach to Consumers, what it is and what the paper covers.
The Difference between Quality Control, Quality Assurance, Buddying and Team Leading
2nd January 2018
It is important to clearly segment roles within a quality control environment to ensure it is executed proficiently during PBR projects. Understand how we would typically do this in this week’s article.
New currencies, transformative technologies and my trip to Dublin without cash
6th December 2017
David is back with his latest blog about trying to keep up with Bitcoin changes and his cashless trip to Dublin.
FCA’s Financial Lives Survey Finds Need for More Financial Education
30th November 2017
The FCA’s Financial Lives Survey reveals the financial situations of 13,000 consumers over the age of 18 in order to understand their personal experiences of financial services and products. Here are the main themes from the results.
Debt Management Sector Under Review by the FCA Again
22nd November 2017
The FCA plans to complete another review of the debt management sector by the end of Q1 2019. Understand how firms need to improve to meet regulatory requirements in this blog.
The FCA Assures Firms About Asset Management Regulation
13th November 2017
Megan Butler, Executive Director of Supervision at the FCA gave a speech to explain how the FCA will work with the Asset Management Industry.
FCA Complaints Data Shows 1.5% of Firms Receive 97% of All Complaints
1st November 2017
The FCA has recently published its biannual complaints data for the first half of 2017. In this article we dissect where these have come from & how firms have dealt with them.
FCA’s Ageing Population Project asks for More Inclusion in Financial Services
17th October 2017
The FCA’s Occasional Paper identified that older consumers are at risk of being excluded from some services, we explore how firms can better serve these consumers.