Fraud Investigation Representative

About the role

Graduate Fraud Investigation Representative 
  
Location: Glasgow 
Contract to Permanent   
Contract Day rate: £100  
Permanent Salary: £18k per annum 
  
This is an exciting graduate opportunity working with a leading bank on a contract to permanent basis. Successful applicants will deliver high quality service to supporting customers who may be victim of fraudulent activity on their account whilst at the same time ensuring the correct processes for Account Opening, AMO, and Investigations are followed.

  • You will be a Fraud subject matter expert, handle cases types across one or more disciplines which include 1st Party Fraud, Account Take Over, Transactional Monitoring, Fraud Originations, Charge-backs and AML
  • Building relationships with customers (across inbound/outbound telephony channels) by understanding their needs, building rapport, preventing fraud and gaining trust
  • You must have flexibility and willingness to support the wider business areas with serving our customers in line with their demand
  • You must take time to manage and review your own development and act upon feedback in an open and honest manner
  • Keep knowledge of the bank/financial crime up to date, with all communications and regulatory changes and ensure tasks are completed efficiently, within the processes and controls and ensure to understand the correct actions to take to prevent fraud on customer accounts
  • You will be at the forefront of the business – the foundation of how we deliver for customers and colleagues every day

For more information, please contact:

Charlotte Sharvell on 01273 651 541 or email Charlotte.Sharvell@grovelands.co.uk

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