Portfolio Manager – Technology Solutions

About the role

Job Summary

The role supports the Head of Delivery by managing and reporting on the demand and capacity of Technology Solutions’ people to support effective delivery of implementation and change projects to clients by:

  • Being the primary point of contact for receipt and prioritisation of new work requests
  • Ensuring that the future demand is understood and the scheduling of work is optimised taking into account technical requirements, required effort, capability and available capacity
  • Reporting on the consolidated view across the portfolio of delivery
  • Providing information and reporting to enable the Change Executive to exercise its governance and oversight responsibilities

Accountabilities

The scope of work for which the Portfolio Manager is responsible includes:

  • Those ‘projects’ which are sufficiently large to warrant a named Programme and/or Project Manager(s) to be assigned
  • Those Technical work packages which are smaller and are managed through a portfolio reporting framework

Within parameters set by the Technical Solutions Executive, the role will have the following accountabilities:

Strategy

  • To establish the likely profile for demand over a 12 month horizon
  • To establish a plan which enables controlled delivery against business objectives.

Execution

  • To set and implement standards for effective delivery management, including:
    • Managing the demand for work, both pipeline and in progress.
    • Scheduling work packages/projects for delivery
    • Initiating work packages/projects
    • Proactively monitoring and reporting performance trends across the portfolio
    • Maximizing efficient allocation of resources and skills within the portfolio
    • Resolving issues and initiating corrective action as appropriate.
  • To work closely and collaboratively with the Technical Director and Head of Delivery to ensure the appropriate allocation of resources
  • To work with the MI team to enable appropriate reporting processes to be offshored. Governance and control
  • To provide reporting and information to support the Change Exec (Terms of Reference defined separately)
  • To establish and maintain systems and processes to
    • ensure effective management reporting about projects / work packages in the portfolio
    • ensure effective management of forward demand, capacity and capability / skills
    • schedule projects / work packages and allocation of resources.
  • To maintain and promote the ‘Step-change framework’ for higher risk and complexity initiatives
  • To ensure there is an adequate understanding of the business risks inherent in the Delivery portfolio
  • To provide information to inform the Technology Solutions Executive about capacity, pipeline, resourcing and work allocation and trends in the performance of the portfolio (scope, time, budget) highlighting issues to enable prioritisation or resourcing calls to be made

Stakeholders

  • To work closely with the Client Delivery Managers in Technology Solutions and key client managers in Admin Solutions to manage relationships with clients
  • To collaborate with and build relationships with MS IT teams or third party suppliers where these are part of delivery teams

Experience and Education Requirements

Essential:

  • Proven experience of resource management (allocation, prioritisation, negotiation and reporting)
  • Detailed understanding of the nature of Technical and Delivery work and the capabilities required to delivery that work
  • Proven track record of delivery and exceeding business objectives
  • Proven track record of strong work management skills
  • Experience in working with people across multi-sites
  • Skilled in negotiation and conflict resolution
  • Proven track record of stakeholder management
  • Track record of designing and implementing effective and pragmatic reporting and MI
  • Proven track record of strong work management skills
  • Experience in working with people across multi-sites
  • Skilled in negotiation and conflict resolution
  • Proven track record of stakeholder management
  • Track record of designing and implementing effective and pragmatic reporting and MI

Desirable:

  • Prince2 qualified or equivalent
  • Experience of employee benefits and/or Life and Pensions industry
  • Experience in administration of effective portfolio governance functions

Apply

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    • - you do not fulfil the essential criteria/required skillsets
    • - the pay rate/salary is below your expectations
    • - this role is not in your area (if you are unable to commute/relocate).

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