FOS plan to increase transparency

FOS chief ombudsman Natalie Ceeney has disclosed that transparency will be a key feature of the corporate plan this year.

fos_logoTransparency will be a key feature of the FOS corporate plan this year after criticism of its perceived lack of accountability, chief ombudsman Natalie Ceeney has revealed.

She said: “Transparency is one of the several major projects we will be working on over the coming year. What does greater transparency mean? What more can be made available – to whom – and about which areas of our work?”

The annual review will look at the amount of detail the FOS reveals in complaints data and how regularly it is released.

Richard Kafton, managing director of London-based Cedar House Financial Services, said: “As a practitioner the FOS certainly seems almost deliberately in favour of consumers as opposed to taking an independent stance. I think it is important that we see what it is really about. Its response times are very inefficient. More transparency would be welcome.”

The FOS, which makes over 10,000 final decisions a year, must first consider whether it is right to publish firms’ details as well as the cost of implementing the publication of its decisions.

Currently, the FOS only publishes anonymous case studies which it believes will be useful to the public on topical issues such as PPI.

Register for Updates

Register to receive news updates straight to your inbox.
  • We will only send you marketing information using the details you have provided to deliver, develop and promote our products and services if you give us consent to do so. Please use the options below to indicate if you consent to us using your information for this purpose. For further information please read our privacy notice.
  • This field is for validation purposes and should be left unchanged.

Newsletter

Sign up to our newsletter
  • We will only send you marketing information using the details you have provided to deliver, develop and promote our products and services if you give us consent to do so. Please use the options below to indicate if you consent to us using your information for this purpose. For further information please read our privacy notice.
  • This field is for validation purposes and should be left unchanged.

Technology Form

  • We will only send you marketing information using the details you have provided to deliver, develop and promote our products and services if you give us consent to do so. Please use the options below to indicate if you consent to us using your information for this purpose. For further information please read our privacy notice.

Get in touch with us

We're ready to show you the future of consulting. Just fill out the form below!
  • We will only send you marketing information using the details you have provided to deliver, develop and promote our products and services if you give us consent to do so. Please use the options below to indicate if you consent to us using your information for this purpose. For further information please read our privacy notice.

PPI Case Handler Profile

Complete your details below to receive our PPI Case Handler profile.
  • We will only send you marketing information using the details you have provided to deliver, develop and promote our products and services if you give us consent to do so. Please use the options below to indicate if you consent to us using your information for this purpose. For further information please read our privacy notice.
  • This field is for validation purposes and should be left unchanged.

Subject Access Request

    We require basic personal details to locate you on our records.

Request to Delete your Personal Data

    We require basic personal details to locate you on our records so we can delete your information.

Request to Withdraw Opt-In

    We require basic personal details to locate you on our records.