FOS reveals PMI complaints

The AMII has congratulated the latest FOS PMI complaints statistics as a success for the health insurance sector.

The Association of Medical Insurance Intermediaries (AMII) has applauded the latest Financial Ombudsman Service (FOS) complaints statistics as a success for the health insurance sector.

It was revealed earlier this week that the FOS had received just 95 complaints about private medical insurance (PMI) in the first quarter of the year.

Around half of the complaints were upheld in favour of the consumer, with the total number on track to be less than last year’s figure of 506, which itself was down significantly on the previous year.

This has prompted the body to recognise the moves made by providers to refine their complaints handling processes.

 

Andrew Tripp, chairman of AMII, said: “The FOS figures show that PMI insurers have worked really hard to resolve issues that arise, and over recent years there has been a consistent downward trend on the number of complaints about PMI being referred to the FOS.

“Obviously whilst any complaint is an unwelcome event, the PMI sector insures over six million people in the UK and pays out over £11m every working day, so in that context the number of complaints being upheld by the FOS is miniscule compared to other areas of protection.

“A good intermediary can help resolve claims issues before they even give rise to a complaint, and specialist healthcare intermediaries are usually very willing to liaise with insurers on a claimants’ behalf in the rare instances when a problem arises,” he added.

Complaints about health and protection products continue to make up a very small percentage of the FOS’ work. During the quarter, 81,000 complaints were received across all product lines, of which almost 70% related to payment protection insurance (PPI).

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