Grovelands Complaints Handling Summit

Grovelands will be holding their first Complaints Handling Summit to bring together senior market participants from around the UK to focus on solutions for outstanding issues of complaints management and regulation.

Cinnamon Kitchen Private Dining RoomGrovelands Resourcing will be holding their first Complaints Handling Summit on Wednesday 26th January 2011 at Cinnamon Kitchen (9 Devonshire Square, London, EC2M 4YL). The Summit will start at 11.00am and lunch will be provided. We anticipate that the Summit will be concluded by 2.30pm.

The Summit will bring together senior market participants from around the UK to focus on practical solutions for outstanding issues of complaints management and regulation.

The Summit programme will tackle many of the key issues facing the industry today. The programme highlights include:

  • The philosophy of complaints handling: TCF, MI and Approved Persons responsibilities
  • Expected regulatory outcomes: impact of the complaints handling review
  • Supervision: what are the key themes, focus and approach from recent FSA visits
  • Productivity and quality
  • Governance of complaints handling
  • Working with FOS: practical issues
  • Forum of topics participants are keen to discuss

We look forward to seeing you in January.

– Mark Davies

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