Grovelands Summit

This week saw the first Grovelands Summit where industry professionals gathered to discuss complaints handling, with particular focus on regulation.

Cinnamon Kitchen Private Dining RoomWednesday 26th January 2011 was a momentous day for Grovelands and the market we work within.  The first Grovelands Summit was held in the splendour of Cinnamon Kitchen in London, one of the country’s finest fusion restaurants. The topic of the day was complaints handling, with particular focus on regulation and the impact of this on the attendees and organisations they were representing.

Arriving early with bags of delegation packs and display stands in hand – and separately due to some interesting travel choices (and one over-dependence on the snooze button) – we all tucked into coffees and breakfasts, fuelling up for the day ahead.

11.00am was the time for action, with a full delegation arriving on time and eager to get stuck into the debates ahead. Around the table were representatives of some of the UK’s most successful Financial Service providers, both large and small, mighty and mouse.

Mark kick-started the proceedings as a true host with a clink of his glass (which he’d apparently never done before) and a joke in his own inimitable dry style; achieving laughs all round. After some initial trepidation our delegates soon opened up, sharing experiences of best practice, approach, perils and pitfalls. The stories came thick and fast, with nods of acknowledgements flying around the table like ping pong balls. Not even the one-way glass window into the pristine kitchen could draw people’s attention away from the hot topics making their impact across the group.

Soon it was time for lunch. Wow! You could have heard a pin drop (and a very small one at that). The stunningly presented starters came and went, then even more starters arrived. A brief respite before the main course allowed the conversation to continue, covering various topics, including: regulation; enforcement; stage 1 & 2 complaints; FOS; FSA; PPI; and advice. The conversation was varied, detailed and tremendously professional. Eventually it was time for amazing desserts, coffees and the day’s conclusion.

The overall feedback from the day was very positive, with most delegates agreeing it was a very useful and informative event which they would happily return to. We’d like to thank all those who attended the first Grovelands Summit; Mark for doing such a grand job of chairing it; and Ella for putting it all together so smoothly.

Register for Updates

Register to receive news updates straight to your inbox.
  • We will only send you marketing information using the details you have provided to deliver, develop and promote our products and services if you give us consent to do so. Please use the options below to indicate if you consent to us using your information for this purpose. For further information please read our privacy notice.
  • This field is for validation purposes and should be left unchanged.

Newsletter

Sign up to our newsletter
  • We will only send you marketing information using the details you have provided to deliver, develop and promote our products and services if you give us consent to do so. Please use the options below to indicate if you consent to us using your information for this purpose. For further information please read our privacy notice.
  • This field is for validation purposes and should be left unchanged.

Technology Form

  • We will only send you marketing information using the details you have provided to deliver, develop and promote our products and services if you give us consent to do so. Please use the options below to indicate if you consent to us using your information for this purpose. For further information please read our privacy notice.

Get in touch with us

We're ready to show you the future of consulting. Just fill out the form below!
  • We will only send you marketing information using the details you have provided to deliver, develop and promote our products and services if you give us consent to do so. Please use the options below to indicate if you consent to us using your information for this purpose. For further information please read our privacy notice.

PPI Case Handler Profile

Complete your details below to receive our PPI Case Handler profile.
  • We will only send you marketing information using the details you have provided to deliver, develop and promote our products and services if you give us consent to do so. Please use the options below to indicate if you consent to us using your information for this purpose. For further information please read our privacy notice.
  • This field is for validation purposes and should be left unchanged.

Subject Access Request

    We require basic personal details to locate you on our records.

Request to Delete your Personal Data

    We require basic personal details to locate you on our records so we can delete your information.

Request to Withdraw Opt-In

    We require basic personal details to locate you on our records.